General terms and conditions
Read the terms carefully before using www.wearemuze.com.
These terms apply to all users of the domains www.wearemuze.com and their sub-domains. By using our website and by buying products from our website, you agree to the terms and conditions described below.
We Are Muze reserves the right to revise these terms and conditions.
Users are responsible for keeping themselves updated with such changes.
We Are Muze cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Although We Are Muze strives to display the correct texts, images and pricing on the website and webshop, errors may occur. When an inaccuracy or error occurs, we will try our best to fix it as soon as possible.
Copyright permission notice
Copyright in the documents provided in this website (including, without limitation, the trademarks of We Are Muze , logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to We Are Muze. You are authorized to use this material only for personal, non-commercial purposes.
You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from We Are Muze.
You may not modify the material in any way, without the prior written permission of the copyright owner, We Are Muze.
You may purchase products on www.wearemuze.com for personal use only and not for resale.
By placing an order on www.wearemuze.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.
Cookies are used on the site to improve your browsing experience.
The website may contain links to other websites beyond our reach.
We cannot be held liable for content or privacy policies of such websites.
We will try our best to portray the products on our website as truthful as possible. However, we cannot guarantee that colors on the website and webshop will always be true to life. This depends partly on the color settings of your computer and monitor.
We reserve the right to limit the quantities of We Are Muze products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
Violation of rules
We Are Muze reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the website.
Individuals violating the restriction of password-protected areas of the website may be subject to prosecution.
All of our shipping will be handled by DHL. DHL will need your signature upon delivery.
This will ensure that the packages are send to the right destinations with the utmost care.
We can ship to the US and to every country that is officially a part of the EU.
Netherlands: free of charge. Rest of Europe: Free of charge for an order above €250. Under €250 the costs are: the rest of Europe € 20, the USA € 26.
If your country is not a part of Europe or the U.S., please contact us at firstname.lastname@example.org to see what the shipping possibilities are.
When ordering goods from We Are Muze for international deliveries you may be subject to import duties and/or taxes that apply to your country.
We Are Muze is not responsible for any charges that are incurred from customs/duties whatsoever.
Lost or damaged items during shipping
When you order online there is always a chance that your product could get damaged during shipping.
We Are Muze is not liable for any direct or indirect damages done by any of the delivery/shipping services we provide.
Returns & Cancellation
Can I cancel or change an order from We Are Muze before delivery?
If you wish to cancel or change an order before delivery, please call our office, who will do their best to undertake your request. Unfortunately, we are unable to confirm cancelation of delivery if, for instance, your order has already been shipped.
Return and exchanges after delivery
We accept a return in items (non-used item(s) in new condition) within 14 days at your own expense; provided you communicated the return within two days after delivery, and we have approved it.
We Are Muze will not accept any returned merchandise without prior written communication and agreement.
Naturally, you may try on the products you’ve ordered at home, but these products must be undamaged, unwashed, and –if reasonably possible- send back to us in the original packaging, including the clothing label. If an item appears damaged by your doing, we may charge you with a damage fee or refuse the return.
Costs of returning or exchanging your purchased items are at your own expense.
Returns postage cannot be refunded by We Are Muze.
We aim to process all refunds within 5 working days of receiving your purchased items.
We will not refund or exchange items that appear to have been worn, washed, or are not in original condition.
This does not affect and is in addition to your statutory rights as a consumer.
We recommend that you return goods via a recorded delivery service.
We cannot be held liable for goods lost in transit.
Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a traceable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
Please note – The above information relates only to returns on goods purchased through the We Are Muze website, www.wearemuze.com.
Should you have any questions, comments or complains related to your purchase at www.wearemuze.com, or should you want to return an item to us, please contact us.
We Are Muze
For the address and telephone number please refer to the invoice.